A Confidential Counsellor is not a fact-finder
Our independent Complaints Committee is
Sometimes a situation is so serious that it is necessary to file an official complaint with an independent Complaints Committee. VertrouwensKracht provides a neutral platform where complaints are taken seriously and can be investigated. Our Complaints Committee also advises on further action to be taken.
Purpose: to restore the safe working environment and confidence of employees.
IMPORTANT: a Complaints Committee is part of the legally required PRA policy in your organisation (PRA = psychosocial risk assessment)
How does our Complaints Committee work?
- Receiving a complaint
- Composition of the Complaints Committee with required experts
- Assessing whether a complaint is admissible
- Investigating the complaint (facts, documents, adversarial process)
- Ruling on the merits of the complaint
- General findings and recommendations
- Recording and processing for the annual report
Protocol of undesirable behaviour
Do you need advice on drafting the undesirable behaviour protocol? VertrrouwensKracht can help you out!
Would you like to get in touch?
Please contact us for more information or an informal meeting.
We will be happy to make an appointment and discuss the options with you.
